We do our best to ensure that the products you order are delivered according to your specifications. However if should you receive an incomplete order, damaged or incorrect product(s), please notify Genz Shop Zilla Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Genz Shopzilla will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

-you've received an item(s) that does not match your order

- the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)

- the item(s) is due to expire within 3 months

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. Kindly check your order carefully at the time of receiving your order. Replacement for the damaged item (s) is subject to availability in stock. In the absence of a replacement, a refund will be issued.

RETURNS ARE SUBJECT TO THE FOLLOWING CONDITIONS:

- Items being returned should only be in their original manufacturer's packaging i.e. with labels, and bar-code.

- Only fully unused strips/bottles can be returned

- The batch number of the product being returned should match as mentioned on the sales invoice

- Original sales invoice has to be returned for processing returns and refunds.

WE DO NOT ACCEPT RETURNS IN THE FOLLOWING SCENARIOS:

- Partially used strips, and opened bottles cannot be returned.

- Products that require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, pen fills, etc)

- Products which have expired post-purchase.

- Second-time request against the same product/order.

RETURN POLICY EXCEPTIONS:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitors & Equipment, and Ortho Support. Also, Generic Bharat reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

CANCELLATION POLICY

Order once placed can only be cancelled within 24 hours or until the order status is in the order placed state after placing the order. Once the order has been approved or the order status is changed to shipped, you can contact our customer support team on the given no:9045758833 for a cancellation request. If the request is received before the order being shipped, a complete refund will be made. In such cases, the order will be canceled and the money will be refunded to you within 48-72 business hours after the cancellation request.

REFUND POLICY

we do our best to ensure that you are completely satisfied with our products. We are happy to issue a full refund based on the conditions listed below.

Full Refund Possible If you received a defective item.

The ordered item(s) is lost or damaged during transit.

The ordered item(s) is past its expiry date.

Please note: The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking or cash payment, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.

How to Request a Refund:

To request a refund, simply email us/Whatsapp your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at 9045758833, email us at Genzshopzilla@gmail.com We're there for you!